HGS Recall FAQs

Is my appliance part of the recall?

Where can I find the model number of my unit?

I received a replacement upper housing as part of the previous recall. May I still participate in this recall?

I don't have the receipt for my appliance can it still be registered for the recall?

I used to have this appliance by I threw it away because it was unsafe, can I get a refund?

Can I take my appliance back to the store to get a refund?

Your appliance injured me but I did not report it, can I get compensated for my medical expenses?

I have a very similar model to the one you are recalling; how can I be sure it is safe?

I sent you all my information xx days ago, and I have not received anything back. What is the status of my refund?

How long will it take to get my refund?

I don't have the appliance that you are recalling but I have this other B+D product and I think it is just as unsafe, can you replace that too?

Will I be reimbursed for the inconvenience of not being able to use a product I purchased?

I do not have internet access. Is there another way for me to contact Empower Brands about how to participate in the recall

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