Juicer Recall FAQ

Is my appliance part of the recall?

Where can I find the model number of my juicer?

Where can I find the Date Code of my juicer?

I don't want to disable my appliance; can I keep using it?

I don't have the receipt for my appliance - can it still be registered for the recall?

I used to have this appliance but I threw it away, can I get a refund?

How do I get a refund for the juicer?

Can I take my appliance back to the store to get a refund?

Your appliance injured me but I did not report it, can I get compensated for my medical expenses?

I sent you all my information xx days ago, and I have not received anything back.

What is the status of my refund?

How long will it take to get my refund?

I don't have the appliance that you are recalling but I have this other PowerXL product and I think it is just as unsafe, can you replace that too?

Will I be reimbursed for the inconvenience of not being able to use a product I purchased?

What happens if I don’t register for the recall?

I do not have internet access. Is there another way for me to contact Empower Brands about how to participate in the recall?

How will my refund be issued?

Virtual Prepaid Mastercard Information

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