Toaster Ovens - Not Shutting Off

If consumer states their toaster oven is not shutting off, please make sure you ask the following questions

• Was the customer preloading the timer? (This is REQUIRED to be in your notes for ANY toast timer issue.)
• Did the customer hear the timer bell go off?
• If the customer did not hear the bell, did the timer reach the off position, or stop before it?
• Did the unit shut off if the customer manually turned the timer off?

Reason Codes

Unit – Doesn’t Power Off

• should ONLY be used when the timer has gone off, stayed in the off position, and the unit was still heating.

Timer Dial – Turns To Stay On Mode

• should ONLY be used when the timer has in fact gone to the Stay On mode by itself.

Timer Dial – Stops Prematurely

• should be used when the unit was still on, the timer did not reach the off position, and the unit was still heating.

Dial – Difficult To Move Or Stuck

• should be used if the customer has preloaded the timer, but the timer never moved at any point thereafter.

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