TCM800/ TCM805 Recall Instructions

TCM800/ TCM805 - Whole Unit has been recalled.

Date of Recall: June 6, 2006

• CPSC and Applica Consumer Products, Inc. announce recall of Black & Decker® Brand Thermal Coffeemakers due to fire hazard.

Recall Description:  The recalled coffeemakers make up to 8-cups of coffee and have a programmable countertop feature. The coffeemakers are silver and black with a stainless steel carafe. Model numbers TCM800 and TCM805 are printed on the rating plate on the bottom of the coffeemaker.

Instructions:

• No exchange or part sales can be made
• Customer Care Specialist needs to register the customer in the ACP Recall Contact Manager
• For more information regarding this product see TCM800 or TCM805 product page.

Scripting

Thank you for calling the Recall Center. My name is (Agent Name). How may I help you?

We appreciate your call Mr./Ms. ___________________. I will be sending out your registration kit.

In order to register your Coffeemaker, I’ll need some basic information

May I have the Catalog Number of your Coffeemaker?

This information can be found on the bottom or underside of the Coffeemaker.

Do Not Read to the customer NOTE: The affected model numbers are TCM800 and TCM805

• May I have your daytime area code and phone number?

• Do you have an email address where we can contact you?

• May I have your first and last name please?

• May I have your complete address including any apartment or suite number?

• May I have your state and zip code or postal code please?

• May I ask how you were informed of the Coffeemaker Recall?

Make selection of one of the following:

- Billing Insert Radio

- Direct Mail Letter Retail Store Poster

- Direct Email Television

- Magazine Web Site

- Newspaper Post Office

- Phone Call Video New Release

- Product Catalog Other/Unknown

This kit will contain a postage paid envelope. After unplugging your unit, we ask that you cut AC line cord off approximately 2 to 3 inches from the electrical plug and place it in the envelope.

The kit will also contain a list of replacement product options for you to choose from. Please select one of the 9 options from the list and include this form in your envelope along with your cord and mail the kit back in your postage paid envelope.

Upon receipt of your kit, we will process your replacement order and ship your selection out within 14 business days.

Your confirmation registration number is _______________. Please keep this number for your records. We appreciate your cooperation in the recall registration and thank you for calling.