Phone/Tab – Known Incompatibility

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Use this reason code if the consumer is having trouble with the App or connectivity, and their phone/tablet is known to be incompatible:

iPhone 4
Samsung Note 7

The phone/tab model must be documented in the notes!

Do not use this reason code if the phone/tab is running an unsupported/old OS version (use Phone/Tab – OS Incomp – Old Version)

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