Media Contact/Request

If contacted by the media about any recall:

By email:

Do not issue any response.

By phone:

Offer to send their contact information to the corporate office (if they provide their contact information, thank them and end the call). Advise that you cannot comment to the media (repeat as many times as necessary). Example: “If you’d like, I can send your contact information to our corporate office. I cannot comment to the media.”

If the consumer escalate, please reach out to a supervisor.