RC436 - Smoking or Burning Smell
If a consumer states that their RC436 is smoking or has a burning smell, it is likely due to the bowl being misaligned. When the bowl is misaligned it does not conduct heat from the heating element, which causes the heating element to overheat. After a few minutes of overheating the thermal cut-off is tripped, which will prevent further operation of the unit. If the unit is still operational, we can ask the consumer to ensure the bowl is seated evenly in the unit. If the unit has stopped heating, it will need to be replaced. When we send warranty replacements, please ensure we are advising the consumer to always make sure their bowl is properly seated when using their replacement unit.
