Results - Coffee Flavor, Smell Or Appearance
If the coffee tastes bad:
- Try cleaning the coffeemaker. To clean the coffeemaker, please refer to the cleaning instructions in the use and care manual. <agent>For general cleaning instructions please see: Coffee Makers - Descaling Instructions </agent>
- The wrong coffee grind could be causing the issue; use only coffee ground for automatic drip coffeemakers.
- If the coffee has become old the coffee may taste stale or bitter.
Coffee too Weak
If the coffee is not strong enough
- Add more coffee to achieve the desired taste.
- Make sure that you are using ground coffee for auto drip units. If the coffee grind is too coarse this may result in weak coffee
Coffee too Strong
- Use less coffee
- Make sure to use a ground coffee for auto drip units. If the coffee is ground too fine this may result in strong and or bitter coffee
Plastic or Chemical Smell/Taste
If the coffee has a “Plastic” or “chemical” smell/taste, please clean the coffeemaker with vinegar, following the directions in the Use & Care manual.
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Please use the following script:
We are sorry to hear of the problems you’ve experienced with your coffeemaker. Cleaning your coffeemaker with vinegar will eliminate any residual odor from the manufacturing process. Please refer to the Cleaning/Descaling with Vinegar instructions in your use and care manual, under the Care and Cleaning section.
Email Response
Thank you for contacting Spectrum Home Appliances.
We are sorry to hear of the problems you've experienced with your coffeemaker. Cleaning your coffeemaker with vinegar will eliminate any residual odor from the manufacturing process. Please refer to the Cleaning/Descaling with Vinegar instructions in your use and care manual, under the Care and Cleaning section.
If we can be of any further assistance, please contact our Consumer Service Department at 1-800-231-9786. Our hours of operation are Monday thru Friday from 8:30 A.M. to 7:00 P.M.,EST. Alternatively, you may e-mail us at homeappliancessupport@spectrumbrands.com, or go to http://www.prodprotect.com and fill out a contact form. A representative will be happy to assist you.
Consumer Support Team
Spectrum Home Appliances
A division of Spectrum Brands, Inc.
www.spectrumbrands.com
