View source for Toaster Oven - Determining if the Unit is Smoking

<graphviz>
digraph {

"Unit - Smoking Complaint" [shape=doubleoctagon	,style=filled, fillcolor="darkolivegreen4"]; 
"New unit in \n break-in period?"[shape=Mdiamond,style=filled, fillcolor="darkolivegreen3"];
"This is normal – \n the unit is burning off \n lubricant used in the \n manufacturing process" [shape=box, style=filled,fillcolor="darkolivegreen1"];
"Unit emits “smoke” \n with no food inside?"[shape=Mdiamond,style=filled, fillcolor="darkolivegreen3"];
"Where is smoke \n coming from?"[shape=Mdiamond,style=filled, fillcolor="darkolivegreen3"];
"The “smoke” is steam, \n normal result of moisture content \n being heated"[shape=box, style=filled,fillcolor="darkolivegreen1"];
"Cavity, top or sides of oven door"[shape=box, style=filled,fillcolor="darkolivegreen1"];
"Empty crumb tray, \n provide cleaning instructions"[shape=box, style=filled,fillcolor="darkolivegreen1"];
"Control panel, side vent(s), \n back, near power cord port, \n housing seams or corners"[shape=box, style=filled,fillcolor="darkolivegreen1"];
"Process as QI"[shape=box, style=filled,fillcolor="darkolivegreen1"];
"Document as resolved issue"[shape=doubleoctagon,style=filled, fillcolor="darkolivegreen4"];
"Food/residue \n on heating elements?"[shape=Mdiamond,style=filled, fillcolor="darkolivegreen3"];
"Transaction Closed"[shape= ellipse,style=filled, color="black", fontcolor="white", fillcolor="DarkGreen"];
"Provide cleaning instructions"[shape=box, style=filled,fillcolor="darkolivegreen1"];
"Food/crumbs in crumb tray"[shape=box, style=filled,fillcolor="darkolivegreen1"];
"See QI Process"[URL="http://kb.farnsworthhill.com/spectrum/index.php/QI_and_CC_Warranty_Process", shape=doubleoctagon	,style=filled, fillcolor="darkolivegreen4"]; 
"Food/residue \n on interior walls?"[shape=Mdiamond,style=filled, fillcolor="darkolivegreen3"];
"Food/residue will burn off"[shape=box, style=filled,fillcolor="darkolivegreen1"];

{ edge [color="firebrick"]
"Unit - Smoking Complaint" ->  "New unit in \n break-in period?"[label="Yes"];
"New unit in \n break-in period?" ->  "This is normal – \n the unit is burning off \n lubricant used in the \n manufacturing process"[label="Yes"];
"This is normal – \n the unit is burning off \n lubricant used in the \n manufacturing process" ->  "Document as resolved issue"[label="Yes"];
"Document as resolved issue" ->  "Transaction Closed"[label="Yes"];

"Unit emits “smoke” \n with no food inside?" ->  "Where is smoke \n coming from?"[label="Yes"];

"The “smoke” is steam, \n normal result of moisture content \n being heated" ->  "Document as resolved issue"[label="Yes"];
"Cavity, top or sides of oven door" -> "Food/residue \n on heating elements?";
"Food/residue \n on heating elements?" ->  "Food/residue will burn off"[label="Yes"];
"Food/residue will burn off" ->  "Document as resolved issue";
"Food/residue \n on interior walls?" ->  "Provide cleaning instructions"[label="Yes"];
"Provide cleaning instructions" ->  "Document as resolved issue";
"Food/crumbs in crumb tray" ->  "Empty crumb tray, \n provide cleaning instructions"[label="Yes"];
"Empty crumb tray, \n provide cleaning instructions" -> "Document as resolved issue";

"Process as QI" ->  "See QI Process";

}

{ edge [color="dodgerblue4"]
"New unit in \n break-in period?" -> "Unit emits “smoke” \n with no food inside?" [label="No"];
"Unit emits “smoke” \n with no food inside?" -> "The “smoke” is steam, \n normal result of moisture content \n being heated" [label="No"];

"Where is smoke \n coming from?" -> "Cavity, top or sides of oven door" [label="From"];
"Where is smoke \n coming from?" -> "Control panel, side vent(s), \n back, near power cord port, \n housing seams or corners" [label="From"];

"Control panel, side vent(s), \n back, near power cord port, \n housing seams or corners" -> "Process as QI";

"Food/residue \n on heating elements?" ->  "Food/residue \n on interior walls?"[label="No"];
"Food/residue \n on interior walls?" ->  "Food/crumbs in crumb tray"[label="No"];
"Food/crumbs in crumb tray" ->  "Redetermine where \n smoke is coming from"[label="No"];

}
}
</graphviz>

[[Toaster Oven - Smoking/Steaming]]

[[Toaster Oven Troubleshooting|Return to Toaster Oven Troubleshooting]]

[[Category:Policy & Procedures]]  [[Category:Flow Charts]]