Toaster - Smoking
Revision as of 15:48, 19 January 2015 by imported>Jackie
If the consumer is stating the toaster is smoking:
- Smoke is the result of thermochemical decomposition (burning something).
- If the appliance is smoking during the break-in period (1st or 2nd use), this is normal. The unit is burning off lubricant that is used in the manufacturing process
- Instruct the consumer to empty/clean the crumb tray.
- Determine if it is smoke or steam, coming from the unit. If the consumer is toasting frozen foods, steam may be coming from the food itself.
Note: Please advise consumer troubleshooting before making a Quality Issue. If the consumer states there is an electrical burning smell, the unit is emitting black smoke, or that the unit is dangerous please see Quality Issue and or QI Warranty Process
