QI and CC Warranty Process

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For information more information on what a Quality issue is Click Here <graphviz> digraph {

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{ edge [color="firebrick"]

"QI and CC Warranty Process" -> "Determine the date code"; "Determine the date code" -> "Is date code within \n 5 years of \n current date?"; "Is date code within \n 5 years of \n current date?" -> "Product is considered \n within warranty" [label="Yes"]; "Inquire consumer purchase date" -> "Is purchase date \n within warranty?"; "Is purchase date \n within warranty?" -> "Inquire consumer if receipt is available" [label="Yes"]; "Inquire consumer if receipt is available" -> "Is the receipt available?"; "Is the receipt available?" -> "Request a copy of the receipt" [label="Yes"]; "Request a copy of the receipt" -> "Received the receipt?"; "Received the receipt?" -> "Note purchase date, verify the receipt is \n legit, from original sale, ect." [label="Yes"]; "Note purchase date, verify the receipt is \n legit, from original sale, ect." -> "Legit receipt, \n purchase date is \n within warranty?"; "Legit receipt, \n purchase date is \n within warranty?" -> "Product is considered \n within warranty" [label="Yes"]; }

{ edge [color="dodgerblue4"] "Received the receipt?" -> "Product is out of warranty" [label="No"]; "Legit receipt, \n purchase date is \n within warranty?" -> "Product is out of warranty" [label="No"]; "Is date code within \n 5 years of \n current date?" -> "Inquire consumer purchase date" [label="No"]; "Is purchase date \n within warranty?" -> "Product is out of warranty" [label="No"]; "Is the receipt available?" -> "Product is out of warranty" [label="No"]; } } </graphviz>

To view the complete determining warranty flow chart see: Determining Warranty

QI and CC Steps

QI and CC - Step by Step

Step 1

Determine the date code

Step 2

Is the date code within 5 years of current date?

  • If answer is “Yes the product is considered in warranty
  • If answer is “No” Inquire consumer purchase date (see Step 3)

Step 3

Is the purchase date within warranty?

  • If answer is “Yes” see Step 4
  • If answer is “No” Product considered out of warranty

Step 4

Is the receipt available?

  • If answer is “Yes” Request a copy of the receipt (see Step 5)
  • If answer is “No” Product considered out of warranty

Step 5

Did we receive the receipt?

  • If answer is “Yes” Note purchase date, verify receipt is legit, from original sale, ect. (see Step 6)
  • If answer is “No” the product is out of warranty.

Step 6

Is the receipt valid? (legit receipt, purchase date within warranty)

  • If answer is “Yes” Product is considered in warranty
  • If answer is “No” the product is considered out of warranty .
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