RMA
RMA stands for Return Merchandise Authorization. This essentially refers to an entire product being returned. Any questions for RMAs should be checked with a floor supervisor or the Risk Management office.
US RMAs - Sent only via FedEx (mail or email)
- RMAs can be sent for returns from Quality (Wisconsin) or the shipping warehouse (California).
- Warehouse (Redlands) returns should only be requested if our cost is over $40.00.
- If the consumer has an email address, you MUST ask and document on a Quality Issue whether or not they can print. If the consumer does not have an email, no further documentation is needed.
- If the RMA is sent by mail, the consumer should be informed it will arrive in 7-10 business days.
- If the RMA is sent by email, the consumer should be advised it would arrive within 1-2 business days. Make the consumer aware to check their inbox and/or spam folder.
- Emailed RMAs must be printed within seven (7) days of receiving the FedEx email, or the message expires. Once the label is printed it is good for four (4) months.
- We cannot mail/email out return labels to Puerto Rico, Guam or US Territories. Any questions, please ask Jim or Michelle.
CANADA RMAs – Sent only via Canada Post (mail or email)
- If the consumer has an email address, you MUST ask and document on a Quality Issue whether or not they can print. If the consumer does not have an email, no further documentation is needed.
- If the RMA is sent by mail, the consumer should be informed it will arrive in 7-10 business days.
- If the RMA is sent by email, the consumer should be advised it would arrive within 1-2 business days. Make the consumer aware to check their inbox and/or spam folder.
- We do not have any way to send the consumer a label to return a mistaken item to our Canadian warehouse. This is due to the cost of the label being more expensive than our cost of the product to be returned. Please check with a supervisor for any warehouse or shipment issues in Canada.
- If the consumer claims Canada post will not accept their label, please advise the consumer to either return to the Canada Post facility and request a supervisor Or Take the package to a different Canada Post facility. (This can be a result of the representative at Canada Post seeing the USPS logo on the label for when the package crosses the US/Canada border.)
- Canada returns are much more expensive than US returns (sometimes 2-3 times more). Please try to avoid reissuing any return in Canada where possible. Please check with Jim with any issue on a Canada return.
DUPLICATE OR REPLACEMENT LABELS
- If the label needs to be reissued (check email address) - a new label will be created.
- Any replacement RMA should be emailed to Jim/Michelle ONLY...do not chat and do not email the office.
- If it has been over 30 days since the RMA was issued, please check if there is still a Special Project message on their transaction. If there is no message, please have the consumer cut the line cord.
- Any PI labels should automatically be emailed to Jim/Michelle if they need to be reissued.
FedEx Call Tags
NOTE: As of February 2022, we are not issuing call tag. If you have a questions, please consult with the Risk Management Team or a supervisor.
A FedEx Call Tag is when FedEx dispatches a truck to the consumer’s home or a retail location for pickup of a package. The only people who can authorize a FedEx Call Tag are:
- Risk Management (Jim and Michelle)
- Supervisors (Anyika, Miguel, Nicholas and Sylvie)
- From Spectrum Brands Corp.
