Wafflizer Recall Scripting

Wafflizer Recall Call Center Agent Script

1. Thank you for calling the PowerXL Stuffed Wafflizer waffle maker recall registration helpline. My name is X. Are you calling to register your waffle maker today?

If yes, proceed to 2. If no, “What can I help you with?”

2. The easiest way to register for the recall is through the online registration site. Do you have internet access? If yes, provide website www.prodprotect.com/recall/wafflizer If no, proceed to 3.

3. Alright, I can register for you over the phone then. I’ll need to get some information from you.

What is your name, please?

What is your address?

May I have your phone number?

May I have your email address?

What is the model of your waffle maker?

What is the date code of your waffle maker?

4. Thank you for providing that information. I’ve registered you for the recall and we will ship you a free latch adaptor part and written instructions to complete the repair. It is important that no one uses the waffle maker until the repair is made. Thank you for your cooperation. We will ship your free latch adaptor part and written instructions as soon as possible. It looks like we’re currently shipping about 14 days after the registration processes. I’m going to give you a recall registration confirmation number. If you need a status update in the future, just provide this number. Are you ready to write it down?

If yes, provide recall registration confirmation number. If no, ask if they need a moment to get ready.

5. That completes your recall registration. Again, your free latch adaptor part and written instructions should ship out in about 14 days. Thank you for calling.