Warranty Replacement - Email Requirements

Picture of Requirements

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We have determined that your unit is under warranty and a replacement order has been entered for you. In order to receive your replacement unit, please do the following:

DO NOT MAIL THE ENTIRE UNIT.

• Unplug the unit from the wall outlet and cut the line cord using a pair of scissors. (We would require the plug with about 2-3 inches of cord attached).

• Email us back with a picture showing that the cord has been cut from the unit. The picture will need to be in PDF/JPG format.

• Please ensure the date code stamped into the prong of the plug is visible in the image.

Once we receive the picture your replacement will be released.