Normal Warranty Process

<graphviz> digraph {

"Normal Warranty Process" [shape= doubleoctagon,style=filled, color="black", fontcolor="black", fillcolor="darkolivegreen4"]; "Inquire Consumer Purchase Date"[shape=box, style=filled, fillcolor="darkolivegreen1"];

"Determine Date Code"[shape=box, URL="http://kb.farnsworthhill.com/spectrum/index.php/Date_Code_Guide",tooltip="Click here to see how to determine the date code",style=filled, fillcolor="darkolivegreen1"]; "Is purchase date \n within warranty period?"[shape=Mdiamond,style=filled, fillcolor="darkolivegreen3"]; "Product is out of warranty" [shape= doubleoctagon,style=filled, color="black", fillcolor="darkolivegreen4"]; "See Upsell PC" [shape= ellipse,style=filled, color="SlateGray", fillcolor="white"]; "Is date code within warranty \n period +18 mo.?"[shape=Mdiamond,style=filled, fillcolor="darkolivegreen3"]; "Inquire consumer if the receipt is available"[shape=box, style=filled, fillcolor="darkolivegreen1"]; "Note purchase date, verify receipt is legit,\n from original sale, ect."[shape=box, style=filled, fillcolor="darkolivegreen1"]; "Legit receipt, \n purchase date within warranty?"[shape=Mdiamond,style=filled, fillcolor="darkolivegreen3"]; "Product is considered \n within warranty"[shape= doubleoctagon,style=filled, color="black", fillcolor="darkolivegreen4"]; "See Order Fulfill PC"[shape= ellipse,style=filled, color="SlateGray", fillcolor="white"]; "Is receipt available?"[shape=Mdiamond,style=filled, fillcolor="darkolivegreen3"]; "Received receipt?"[shape=Mdiamond,style=filled, fillcolor="darkolivegreen3"]; "Request a copy of receipt"[shape=box, style=filled, fillcolor="darkolivegreen1"];

"Normal Warranty Process" -> "Inquire Consumer Purchase Date"; "Inquire Consumer Purchase Date" -> "Determine Date Code"; "Determine Date Code" -> "Is purchase date \n within warranty period?";

{ edge [color="firebrick"]

"Is purchase date \n within warranty period?" -> "Is date code within warranty \n period +18 mo.?" [label="Yes"]; "Is receipt available?" -> "Request a copy of receipt" [label="Yes"]; "Is date code within warranty \n period +18 mo.?" -> "Product is considered \n within warranty" [label="Yes"]; "Legit receipt, \n purchase date within warranty?" -> "Product is considered \n within warranty" [label="Yes"]; "Received receipt?" -> "Note purchase date, verify receipt is legit,\n from original sale, ect." [label="Yes"]; "Product is considered \n within warranty" -> "See Order Fulfill PC" "Request a copy of receipt" -> "Received receipt?"; "Inquire consumer if the receipt is available" -> "Is receipt available?"; "Note purchase date, verify receipt is legit,\n from original sale, ect." -> "Legit receipt, \n purchase date within warranty?"; }

{ edge [color="dodgerblue4"] "Is purchase date \n within warranty period?" -> "Product is out of warranty" [label="No"]; "Product is out of warranty" -> "See Upsell PC"; "Is date code within warranty \n period +18 mo.?" -> "Inquire consumer if the receipt is available" [label="No"]; "Is receipt available?" -> "Product is out of warranty" [label="No"]; "Received receipt?" -> "Product is out of warranty" [label="No"]; "Legit receipt, \n purchase date within warranty?" -> "Product is out of warranty" [label="No"];

}

} </graphviz>

• To view the complete determining warranty flow chart see: Determining Warranty

Normal Warranty Steps

Step 1

Inquire Consumer Purchase Date

Step 2

Determine the date code

Step 3

Is the purchase date within warranty?

• If answer is “Yes” see Step 4
• If answer is “No” the product is considered out of warranty. Upsell Procedure should be followed.

Step 4

Is the date code within warranty period + 18 mo. ?

• If answer is “Yes” Product is considered in warranty
• If answer is “No” Inquire consumer if the receipt is available (see Step 5)

Step 5

Is the receipt available?

• If answer is “Yes” Request a copy of the receipt (see Step 6)
• If answer is “No” the product is considered out of warranty. Upsell Procedure should be followed.

Step 6

Is the receipt available?

• If answer is “Yes” Request a copy of the receipt (see Step 6)
• If answer is “No” the product is considered out of warranty. Upsell Procedure should be followed.

Step 7

Did we receive the receipt?

• If answer is “Yes” Note purchase date, verify receipt is legit, from original sale, ect. (see Step 8)
• If answer is “No” the product is out of warranty. Upsell Procedure should be followed.

Step 8

Is the receipt valid? (legit receipt, purchase date within warranty)

• If answer is “Yes” Product is considered in warranty
• If answer is “No” the product is considered out of warranty . Upsell Procedure should be followed.