Determining Warranty

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<graphviz> digraph {

"Determining Warranty" [shape= doubleoctagon,style=filled, color="black", fontcolor="white", fillcolor="darkolivegreen4"];

PI [shape=pentagon,fontcolor="white", style=filled, fillcolor="FireBrick"]; "See PI PC" [shape= doubleoctagon,style=filled, color="black", fontcolor="white", fillcolor="darkolivegreen4"];

"QI or CC" [URL="http://kb.farnsworthhill.com/spectrum/index.php/QI_and_CC_Warranty_Process", shape=pentagon,style=filled, fillcolor="darkolivegreen1"]; "QI and CC Warranty Process" [ tooltip="Click here to see QI and CC Warranty Process", URL="http://kb.farnsworthhill.com/spectrum/index.php/QI_and_CC_Warranty_Process", shape=doubleoctagon,style=filled, fillcolor="darkolivegreen4"]; "Determine the date code"[shape=box, URL="http://kb.farnsworthhill.com/spectrum/index.php/Date_Code_Guide",tooltip="Click here to see how to determine the date code",style=filled, fillcolor="darkolivegreen1"]; "Is date code within \n 5 years of \n current date?"[shape=Mdiamond,style=filled, fillcolor="darkolivegreen3"]; "Inquire consumer purchase date" [shape=box, style=filled, fillcolor="darkolivegreen1"]; "Is purchase date \n within warranty?"[shape=Mdiamond,style=filled, fillcolor="darkolivegreen3"]; "Inquire consumer if receipt is available"[shape=box, style=filled, fillcolor="darkolivegreen1"]; "Is the receipt available?"[shape=Mdiamond,style=filled, fillcolor="darkolivegreen3"]; "Request a copy of the receipt"[shape=box, style=filled, fillcolor="darkolivegreen1"]; "Received the receipt?"[shape=Mdiamond,style=filled, fillcolor="darkolivegreen3"]; "Note purchase date, verify the receipt is \n legit, from original sale, ect."[shape=box, style=filled, fillcolor="darkolivegreen1"]; "Legit receipt, \n purchase date is \n within warranty?"[shape=Mdiamond,style=filled, fillcolor="darkolivegreen3"]; "Product is out of warranty" [shape=ellipse, style=filled, color="black",fontcolor="white", fillcolor="DarkGreen"]; "Product is considered \n within warranty"[shape= ellipse,style=filled, color="black", fontcolor="white", fillcolor="DarkGreen"];

"Normal Warranty Process" [URL="http://kb.farnsworthhill.com/spectrum/index.php/Normal_Warranty_Process", tooltip="Click Here for Normal Warranty Process", shape=doubleoctagon, style=filled, fillcolor="darkolivegreen4"]; "Inquire Consumer Purchase Date"[shape=box, style=filled, fillcolor="darkolivegreen1"]; "Determine Date Code"[shape=box, style=filled, fillcolor="darkolivegreen1"]; "Is purchase date \n within warranty period?"[shape=Mdiamond,style=filled, fillcolor="darkolivegreen3"]; "Product is out of warranty" [shape= doubleoctagon,style=filled, color="black", fillcolor="darkolivegreen4"]; "See Upsell PC" [shape= ellipse,style=filled, color="SlateGray", fillcolor="white"]; "Is date code within warranty \n period +18 mo.?"[shape=Mdiamond,style=filled, fillcolor="darkolivegreen3"]; "Inquire consumer if the receipt is available"[shape=box, style=filled, fillcolor="darkolivegreen1"]; "Note purchase date, verify receipt is legit,\n from original sale, ect."[shape=box, style=filled, fillcolor="darkolivegreen1"]; "Legit receipt, \n purchase date \n within warranty?"[shape=Mdiamond,style=filled, fillcolor="darkolivegreen3"]; "Product is considered \n within warranty"[shape= doubleoctagon,style=filled, color="black", fillcolor="darkolivegreen4"]; "See Order Fulfill PC"[shape= ellipse,style=filled, color="SlateGray", fillcolor="white"]; "Is receipt available?"[shape=Mdiamond,style=filled, fillcolor="darkolivegreen3"]; "Received receipt?"[shape=Mdiamond,style=filled, fillcolor="darkolivegreen3"]; "Request a copy of receipt"[shape=box, style=filled, fillcolor="darkolivegreen1"];


{ edge [color="firebrick"]

"Determining Warranty" -> PI; PI -> "See PI PC" [label="Yes"];

"QI or CC" -> "QI and CC Warranty Process" [label="Yes"]; "QI and CC Warranty Process" -> "Determine the date code"; "Determine the date code" -> "Is date code within \n 5 years of \n current date?"; "Is date code within \n 5 years of \n current date?" -> "Product is considered \n within warranty" [label="Yes"]; "Inquire consumer purchase date" -> "Is purchase date \n within warranty?"; "Is purchase date \n within warranty?" -> "Inquire consumer if receipt is available" [label="Yes"]; "Inquire consumer if receipt is available" -> "Is the receipt available?"; "Is the receipt available?" -> "Request a copy of the receipt" [label="Yes"]; "Request a copy of the receipt" -> "Received the receipt?"; "Received the receipt?" -> "Note purchase date, verify the receipt is \n legit, from original sale, ect." [label="Yes"]; "Note purchase date, verify the receipt is \n legit, from original sale, ect." -> "Legit receipt, \n purchase date is \n within warranty?"; "Legit receipt, \n purchase date is \n within warranty?" -> "Product is considered \n within warranty" [label="Yes"]; }

{ edge [color="dodgerblue4"] PI -> "QI or CC" [label="No"]; "QI or CC" -> "Normal Warranty Process" [label="No"]; "Received the receipt?" -> "Product is out of warranty" [label="No"]; "Legit receipt, \n purchase date is \n within warranty?" -> "Product is out of warranty" [label="No"]; "Is date code within \n 5 years of \n current date?" -> "Inquire consumer purchase date" [label="No"]; "Is purchase date \n within warranty?" -> "Product is out of warranty" [label="No"]; "Is the receipt available?" -> "Product is out of warranty" [label="No"]; }

"Normal Warranty Process" -> "Inquire Consumer Purchase Date"; "Inquire Consumer Purchase Date" -> "Determine Date Code"; "Determine Date Code" -> "Is purchase date \n within warranty period?";

{ edge [color="firebrick"] "Is purchase date \n within warranty period?" -> "Is date code within warranty \n period +18 mo.?" [label="Yes"]; "Is receipt available?" -> "Request a copy of receipt" [label="Yes"]; "Is date code within warranty \n period +18 mo.?" -> "Product is considered \n within warranty" [label="Yes"]; "Legit receipt, \n purchase date \n within warranty?" -> "Product is considered \n within warranty" [label="Yes"]; "Received receipt?" -> "Note purchase date, verify receipt is legit,\n from original sale, ect." [label="Yes"]; "Product is considered \n within warranty" -> "See Order Fulfill PC" "Request a copy of receipt" -> "Received receipt?"; "Inquire consumer if the receipt is available" -> "Is receipt available?"; "Note purchase date, verify receipt is legit,\n from original sale, ect." -> "Legit receipt, \n purchase date \n within warranty?"; } { edge [color="dodgerblue4"] "Is purchase date \n within warranty period?" -> "Product is out of warranty" [label="No"]; "Product is out of warranty" -> "See Upsell PC"; "Is date code within warranty \n period +18 mo.?" -> "Inquire consumer if the receipt is available" [label="No"]; "Is receipt available?" -> "Product is out of warranty" [label="No"]; "Received receipt?" -> "Product is out of warranty" [label="No"]; "Legit receipt, \n purchase date \n within warranty?" -> "Product is out of warranty" [label="No"];


}

} </graphviz>


Determining Warranty Steps

Step 1

Is this a PI?

  • If answer is “Yes” see PI PC
  • If answer is “No” (see Step 2)

Step 2

Is this a QI or CC?


  • Please note we are unable to ship warranty units to the Yukon.
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