Recalls
If contacted by the media about any recall:
By email:
Do not issue any response.
By phone:
Offer to send their contact information to the corporate office (if they provide their contact information, thank them and end the call). Advise that you cannot comment to the media (repeat as many times as necessary). Example: “If you’d like, I can send your contact information to our corporate office. I cannot comment to the media.”
If the consumer escalate, please reach out to a supervisor.
Contents
Blender
- BL5000/BL5900/BL6000 - Blade Only (Recall Instructions)
Coffeemaker
- PDC401/PDC403 - Whole Unit (Recall Instructions)
- SDC1/SDC2/SDC3 - Whole Unit (B&D Tools) (Recall Instructions)
- SDC740, SDC740B, SDC740BR, SDC740C, SDC740DIS, SDC740R, SDC750, SDC750C, and SDC750DIS - Carafe Only (Recall Instructions)
Recalls in the stand alone Contact Manager
- TCM1000KT/TCM1000IKT - Whole Unit (Recall Instructions)
- TCM800/ TCM805 - Whole Unit (Recall Instructions)
Deep Fryer
DF400 - Handled by Canadian Tire
Espresso Coffeemaker
EX10 - Whole Unit (Recall Instructions)
Juicer
SHL90-SC -SHL96 SHL90-SC/SHL96 Recall Instructions
Kettle
RHMK3022 - Whole Unit (Recall Instructions)
Perculator
KCP12 - Whole Unit (Recall Instructions)
Steamers
HGS011F -HGS011 -HGS011S HGS Recall Instructions
Timer
12/810 - Whole Unit (Recall Instructions)
Toaster
- D126T - Whole Unit Recall Instructions
- CET401- Whole Unit (Recall Instructions)
- CT200 - Whole Unit (Recall Instructions)
- FCT100 - Whole Unit FCT100 (Recall Instructions)
- FCT200 - Whole Unit FCT200 (Recall Instructions)
- HZT2 (Recall Instructions)
- HZT2M (Recall Instructions)
- RH2MT - Whole Unit (Recall Instructions)
Infrawave Toaster
- ST2000 - Whole Unit(Recall Instructions)
Spacemaker Toaster
- T1000 - Whole Unit (Recall Instructions)
- T1200, T1250, T1400, T1450 - Whole Unit (Recall Instructions)
