Training Syllabus
Day 1
Introduction
Who is Brand Protect Plus
Who is Spectrum Brands
- Video - About Spectrum Brands|About Spectrum Brands Video
Tour of the Facility
HR Video
Training Expectations
- Length of training
- Schedule
Product Training
Day 2
Product Training
- Product Quiz 1
- Toaster Ovens - Pizza Ovens
- Spacemaker Toaster Oven
- Toasters
- Griddles and Skillets Training
- Bread Maker Training
- Review - Hands On - Practice
Day 3
Paperwork
Product Training
- Product Quiz 2
- Deep Fryers - Air Fryers
- Rice Cookers and Steamers
- Slow Cookers - Multicookers
- Wifi Products
- Pressure Cooker
- Contact Roaster Training
- Review - Hands On - Practice
Day 4
Product Training
- Product Quiz 3
- Buffet Range
- Blenders
- Juicers
- Food Processors - Choppers
- Knives
- Hand Mixers
- Grills
- Waffle Makers
- Review - Hands On - Practice
Day 5
Product Training
- Product Quiz 4
- Irons
- Hand Held Steamers
- Can Openers
- Spacemaker Can Opener
- Coffee Grinders
- Spacemaker Coffee Grinder
- Microwaves
- Legacy
- Recall
- Review - Hands On - Practice
Day 6
System Training
- Product Review
- KB Practice
- Contact Manager Basics
- Shopify
- Outlook/Email - Desktop Overview
- Policy and Procedures
- Review - Hands On - Practice
Day 7
System Training
- QI - PI Training
- Quiz
- Contact Manager - Reason Codes
- KB Overview
- Soft Skills
- Phone System
- Shadow Product Specialist
- Review - Hands On - Practice
Day 8
System Training
- System & Product Review
- Quiz
- Scripting - Mock Calls
- Review
- Mock Calls
- Shadow Product Specialist
- Typing during Live Call
Day 9
System Training
- Review
- Mock Calls
- Talk and Product Specialist Types
- Mock Calls
- Live Calls with Supervision
- Review
Day 10
System Training
- Review - Mock Calls
- Assessment
- Live Calls with Supervision
